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SOCKSHION
HALF SOCKS
ACTIVE
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RETURN POLICY If you’ve received your Sheec socks and decide that you no longer want them, they can be returned up to 30 days after the original order date as long as our socks are in their original packaging and unused. The customer is responsible for return shipping costs. Once we receive the return we will issue you a full refund for the product. Original shipping costs will also not be refunded. You may use our contact us page to submit a request for a return. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS PURCHASED WITH A PROMOTION OR DISCOUNT CODE If you used a discount or promotional offer when purchasing an item and you would now like to return it, the amount that will be issued back to you will be for the actual amount paid at the time of purchase, not the current selling price.
RETURN LABELS If you would like a return label sent to you, please make that request on the contact us page. Our returns department will process one and send it to your email. Please remember that the customer will still be responsible for the shipping costs for the return, and once we receive your return we will issue you the refund minus the costs for the return label. Original shipping costs will also not be refunded.
DEFECTIVE PRODUCTS We take pride in the integrity of our socks. If you believe you’ve received a defective pair, please contact us immediately so that we can do everything we can do make things right.
MISSING ORDER/DAMAGED PACKAGE Please contact us immediately with your order number so that we can do everything we can do make things right.
EXCHANGE POLICY If you’ve received your Sheec® socks and would like to exchange them for a different size or color, please contact us to begin processing the exchange. Items cannot be exchanged if the products have been worn and used. The customer is responsible for return shipping costs, but we will ship out the replacement order to you at no additional cost.
USED GOODS Please understand that we not only take our customers’ requests seriously, we also take hygiene seriously. Socks are like underwear and even clothing drives do not accept used socks as donations. If you have a problem with your socks, please contact us with your particular issue.
UNDELIVERABLE PACAKGES We are not able to reship packages that are returned to us by the carrier. All undeliverable packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order and make sure your shipping address is entered correctly at checkout.
REFUNDS Refunds will be processed upon confirming any returned merchandise and can take up to 14 days to be posted to your initial method of payment.